Reference

What Governs Your Use of uubd

These legal terms set out the rules between you and uubd when you access the lobby, make deposits via bKash, Nagad, or Rocket, or use any part of the platform. Access and eligibility depend on your local law and the regions where uubd operates.

Account Eligibility RulesPayment Terms: bKash, Nagad, RocketData Handling PolicyJurisdiction-Dependent Access
uubd What Governs Your Use of uubd
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, your account status, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles legal and account queries directly. Raise your issue through the channel that suits you — we aim to respond to written queries within one business day.

Live Chat Open the chat widget from any page in the lobby. Available for account, payment, and terms queries during platform operating hours.
Email Support Send your legal or account query to our support address. Include your registered account details so we can locate your record quickly.
Help Centre The Help Centre covers common questions on account rules, payment terms, and eligibility. Check there first for faster answers.
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

Your account data is held securely and used only to operate your uubd account, process payments through bKash, Nagad, or Rocket, and meet our legal obligations. We do not sell your data to third parties. You can request a copy of your data or ask us to delete your account by contacting support with your registered details.

Data Retention

We keep account and transaction records for as long as required by applicable law. Once that period ends, data is deleted or anonymised from our systems.

Cookies

We use cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a written request through our support email with your account details.

Common Legal and Account Questions

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

These terms apply to anyone who opens an account on uubd. Access depends on your local law and eligible regions — confirm your eligibility before registering.

Yes. Contact our support team by email with your registered account details and we will provide a copy of the data we hold on your account.

Send a deletion request to our support email. We will process it in line with our retention obligations and confirm once your data has been removed.

Payment records are retained for the period required by applicable law. They are used only for account verification and dispute resolution, not shared externally.

We flag significant updates on the platform before they take effect. Continuing to use uubd after a change is published means you accept the updated terms.

Contact support immediately through live chat or email. We can freeze your account while we investigate and guide you through the OTP reset process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.